Responsible Gaming

Gaming Should Be Entertainment

Online pokies should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. It should always be viewed as spending money for entertainment, similar to going to the movies or dining out – money you can afford to lose.

We are committed to promoting responsible gaming practices and supporting players in maintaining a healthy relationship with online pokies.

Age Verification

In New Zealand, you must be 18 years of age or older to participate in online gaming. This is a legal requirement under the Gambling Act 2003.

All players must verify their age during account registration. Falsifying your age is illegal and will result in account suspension and forfeiture of funds.

If you are under 18, we encourage you to speak with a trusted adult if you have concerns about gambling in your household.

Warning Signs of Problem Gambling

If you recognise any of the following warning signs in yourself or someone you know, it may indicate problem gambling:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to recover money you've lost
• Hiding gambling activity from family, friends, or partners
• Gambling to cope with stress, anxiety, depression, or other negative emotions
• Neglecting work, study, family, or other important responsibilities due to gambling
• Borrowing money or going into debt to fund gambling
• Experiencing conflict with loved ones about gambling habits
• Feeling unable to stop or control gambling urges
• Experiencing withdrawal symptoms when not gambling
• Gambling with increasing amounts to achieve the same level of excitement

If you recognise these signs, please seek help immediately. Problem gambling is treatable, and support is available.

Self-Help Tools & Player Controls

Most reputable online gaming operators provide tools to help you maintain control. These include:

• Deposit Limits: Set a daily, weekly, or monthly limit on the amount you can deposit into your account
• Loss Limits: Restrict the amount you're willing to lose over a set period
• Session Time Limits: Set automatic reminders or session duration limits to encourage breaks
• Reality Checks: Enable pop-up notifications during gameplay to remind you of your spending and time spent
• Self-Exclusion: Temporarily or permanently close your account to take a break from gaming
• Account Closure: Permanently delete your account if you wish to stop gaming entirely

We encourage you to use these tools proactively as part of responsible gaming. Contact your gaming provider's customer support team to activate any of these features.

Support Organisations in New Zealand

If you or someone you know needs help with problem gambling, please reach out to one of these organisations:

New Zealand Resources:

• Gambling Helpline NZ
  Free, confidential telephone counselling service
  Phone: 0800 654 655 (24/7)
  Website: www.gamblinghelpline.co.nz
• Gamblers Anonymous Aotearoa New Zealand
  Peer support meetings and recovery programme
  Website: www.gamblersanonymous.org.nz
• Department of Internal Affairs – Gambling Commission
  Regulatory authority for gambling in New Zealand
  Website: www.dia.govt.nz

International Support (if accessing from elsewhere):

• GamCare (United Kingdom)
  www.gamcare.org.uk
• Gambling Help Online (Australia)
  www.gamblinghelponline.org.au
• National Council on Problem Gambling (United States)
  www.ncpgambling.org
• Responsible Gambling Council (Canada)
  www.responsiblegambling.org

Take Action Today

If you believe you or someone close to you may have a problem with gambling, please reach out for help today. There is no shame in seeking support – problem gambling is a recognised issue with effective treatments and support available.

Contact the Gambling Helpline NZ on 0800 654 655 (free, 24/7) or visit www.gamblinghelpline.co.nz for confidential advice and support.

Recovery is possible. Help is available. You are not alone.